Jobs: Customer Support - Russian Speaking

Location: Malta

Salary: Attractive depending on experience

Contract: Full time

Our company is a leading online gaming company, providing the best product possible for our clients, and growing business to be in the strong position in the market that we are today. We passionately care about our customers as well as our employees who are supported all the way long, motivated and recognized for the hard work.

The main duties of the position is providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs. The main job duties, which due to the dynamic nature of the business may evolve and change from time to time, shall include but are not limited to:

  • Acting as an ambassador for the company as the first point of contact.
  • Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
  • Being up-to-date with promotions, competitions and special offers that we promote to our customers
  • Respond and interact effectively with customers via a different number of channels
  • Handle, resolve customer complaints and provide technical support to customers.
  • Liaising with other departments across the business.
  • Reporting of market activities and urgent matters such as downtime and multi-user problems to third parties and Management.
  • Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Contribute to the ongoing development and improvement of the company customer experience.
  • Provide feedback on the efficiency of the customer service process.

Key competencies:

  • Full proficiency in English and Russian
  • Previous customer service experience
  • Comfortable working in a fast-paced environment.
  • Excellent verbal and written communication skills;
  • Ability to demonstrate and work on own initiative
  • Proven interpersonal skills, positive attitude and ‘can do’ spirit
  • Accuracy and great attention to detail
  • Excellent team player
  • Any additional language considered an asset

What we offer:

  • Competitive salary and great rewards
  • Career development
  • Friendly and open environment
  • Growth and expansion of the firm-it is a great time to join us

If you are interested in the above position and you believe that you meet our requirements, please apply by sending your CV to [email protected]

In order to take part in our recruitment process, we kindly ask you that you familiarise yourself with the detailed information about the personal data controller and the rights you have with respect to the protection of your personal data, which you can find on our website: https://lvbet.com/en/careers ) and next that you insert the following clause under your CV:

“In accordance with the applicable data protection law, I hereby express voluntary consent for processing my personal data by Fairload Ltd, having its registered address at Angelica Court, Level 3, Giuseppe Cali Street, Ta’Xbiex, XBX1425, Malta) in order to carry out the recruitment process.”

If you want to take part in our future recruitment processes, please add the following sentences:

“I express consent for processing my personal data in future recruitment processes. My consent is valid until revoked.”

Careers at LV BET

LV BET is an online betting site made by games fans for games fans.

The LV BET Casino is powered by over 800 video slots and table games, developed by the best and most innovative gaming providers in the market. The casino is also an exclusive home to BF Games who offer a wide-range of cutting edge video slots. The LV Live Casino enables an immediacy and excitement in online table games which is unparalleled, all hosted by croupiers over live streams.

The LV BET Sportsbook covers all major sporting and competitive events around the globe, including eSports tournaments. LV Virtual Sports provides realistic, on-demand simulated sports events which open up a whole new world of betting choices.

LV BET is located in the European Union member state of Malta and holds licences issued by the Malta Gaming Authority (MGA) and the Gambling Commission.

If you are ready to join a challenging but fun work environment then send your CV to [email protected]

In the light of the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), we kindly inform you that:

1. The data controller of the personal data of our employees, associates and persons applying for employment is Fairload Ltd, having its registered address at Angelica Court, Level 3, Giuseppe Cali Street, Ta’Xbiex, XBX1425, Malta)

2. The personal data that we are provided with is used by us only for the following purposes: recruitment processes, performance of our duties arising from the provisions of the law related to employing workers and establishing cooperation and, potentially, also for the purpose of establishing, pursuing and defending against claims made against us.

3. The legal basis for the processing of personal data by us are the provisions of the law, the legal duty that is imposed on us, in the event of recruitment, consent for the personal data to be processed. We can also process data based on our legitimate interests pursued by the controller consisting in establishing, pursuing or defending against claims in proceedings before courts or public authorities.

4. You have the right to access your personal data, to rectification, to erasure, to restrict processing, the right to make a complaint to a supervisory authority, and the right to transfer the data. The consent to the processing of personal data may be withdrawn at any time, however, it does not affect the lawfulness of processing based on consent before its withdrawal. In case of recruitment, withdrawing the consent will make it impossible for us to take your application documents under advisement.

5. For the purpose of performance of the rights related to personal data, please contact the Data Protection Officer: [email protected]

6. We can make our employees’ personal data available to entities and bodies, to which we are obligated to transfer the data under the provisions of the law as well as entities which render services on our behalf that are necessary to conduct business (e.g. accounting, legal services, services related to benefits with respect to medical care, insurance and access to recreational facilities etc.).

This game is licensed outside Malta.

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