Jobs: VIP Account Manager

Location: Malta

Reporting to – Head of VIP

Job Spec:

We are looking for a VIP Account Manager to join our dynamic international Team of one of the leading online iGaming Operators, located in sunny Malta!

Duties:

Building and maintaining strong relationships with the company’s mid to high-level VIP players and identify areas of growth by proactively identifying and gaining share of gaming wallet;

Being an essential day-to-day point of contact, building a rapport and delivering a dedicated VIP service;

Offering an enhanced, proactive, one-stop service to your own base of VIP players. Encouraging loyalty and increasing satisfaction levels including Support, Sales and Risk;

Delivering high service standards by responding to and initiating contact with players via phone, email and chat to increase their lifetime value;

Answering and resolving issues and escalated complaints via chat, e-mail and telephone for VIP players;

Responding to business triggers by making proactive and reactive outbound calls;

Meeting predetermined productivity, quality and SLA weekly, monthly and quarterly targets;

Undertaking pro-active retention activities and increasing company revenues;

Ensuring that the level of service is appropriate and in keeping with the VIP standards set by the Management;

Co-ordinating VIP offers with the Marketing and CRM Departments to offer bespoke VIP competitions and personalised offers through client segmentation;

Being a point of contact for VIP and Loyalty liaising with all departments, i.e. Sportsbook Trading, IT, Marketing, CRM, Risk and Fraud, Responsible Gaming, to communicate and report any issues or projects;

Ensuring Risk standards are adhered to avoid exposing the business to unnecessary risks in line with business requirements;

Conducting and maintaining thorough competitor analysis (product/promotions/marketing activity) to ensure a market leading VIP product is being offered;

Representing EnergyCasino, EnergyBet and sister brands at events when required;

Assisting the Head of VIP and Loyalty in all other VIP related tasks when required.

Requirements:

Excellent communicator (both verbal, telephone and written).

Service orientated.

Min 2 years’ experience within online gaming.

Strong Sportsbook and Casino knowledge is a must.

Pride in providing top level service.

Proven negotiation skills.

Enthusiastic, Self-Motivated and a thirst to learn.

Excellent analytical skills along with Excel.

Strives to meet targets and deadlines.

Excellent organisational & planning skills.

Our offer:

Competitive remuneration package.

Gym membership, health insurance and other perks.

International work environment.

If you are interested in the above position and you believe that you meet our requirements, please apply by sending your CV to [email protected]

In order to take part in our recruitment process, we kindly ask you that you familiarise yourself with the detailed information about the personal data controller and the rights you have with respect to the protection of your personal data, which you can find on our website: https://lvbet.com/en/careers ) and next that you insert the following clause under your CV:

“In accordance with the applicable data protection law, I hereby express voluntary consent for processing my personal data by Fairload Ltd, having its registered address at 115B, Old Mint Street, Valletta, VLT1515, Malta) in order to carry out the recruitment process.”

If you want to take part in our future recruitment processes, please add the following sentences:

“I express consent for processing my personal data in future recruitment processes. My consent is valid until revoked.”

Careers at LV BET

LV BET is an online betting site made by games fans for games fans.

The LV BET Casino is powered by over 800 video slots and table games, developed by the best and most innovative gaming providers in the market. The casino is also an exclusive home to BF Games who offer a wide range of cutting edge video slots. The LV Live Casino enables an immediacy and excitement in online table games which is unparalleled, all hosted by croupiers over live streams.

The LV BET Sportsbook covers all major sporting and competitive events around the globe, including eSports tournaments. LV Virtual Sports provides realistic, on-demand simulated sports events which open up a whole new world of betting choices.

LV BET is located in the European Union member state of Malta and holds licences issued by the Malta Gaming Authority (MGA) and the Gambling Commission.

If you are ready to join a challenging but fun work environment then send your CV to [email protected]

In the light of the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), we kindly inform you that:

1. The data controller of the personal data of our employees, associates and persons applying for employment is Fairload Ltd, having its registered address at 115B, Old Mint Street, Valletta, VLT1515, Malta)

2. The personal data that we are provided with is used by us only for the following purposes: recruitment processes, the performance of our duties arising from the provisions of the law related to employing workers and establishing cooperation and, potentially, also for the purpose of establishing, pursuing and defending against claims made against us.

3. The legal basis for the processing of personal data by us are the provisions of the law, the legal duty that is imposed on us, in the event of recruitment, consent for the personal data to be processed. We can also process data based on our legitimate interests pursued by the controller consisting of establishing, pursuing or defending against claims in proceedings before courts or public authorities.

4. You have the right to access your personal data, to rectification, to erasure, to restrict processing, the right to make a complaint to a supervisory authority, and the right to transfer the data. The consent to the processing of personal data may be withdrawn at any time, however, it does not affect the lawfulness of processing based on consent before its withdrawal. In case of recruitment, withdrawing the consent will make it impossible for us to take your application documents under advisement.

5. For the purpose of performance of the rights related to personal data, please contact the Data Protection Officer: [email protected]

6. We can make our employees’ personal data available to entities and bodies, to which we are obligated to transfer the data under the provisions of the law as well as entities which render services on our behalf that are necessary to conduct business (e.g. accounting, legal services, services related to benefits with respect to medical care, insurance and access to recreational facilities etc.).