FAQ

Registration

Can I register more than one account?

As stated in our Terms and Conditions, each player may have only one account.

Do I have to make a deposit to be able to open an account?

You can open an account with LV BET without making a deposit. However this will only allow you to play demo versions of the games for fun. For more details see our Terms & Conditions.

Do you accept players from my country of origin?

As long as you are not breaking any of your country’s laws we accept players from all country’s except: The United States of America, France, Turkey, Denmark, Italy, Estonia and others where the law does not allow to use online gambling.

How can I register on your website?

You can register on www.lvbet.com simply by clicking REGISTER on the top of the website. Enter your details in the short form provided and confirm your email address.

Why do I have to open an account to play your games?

Opening an account before playing on our site is required because, by doing so, you accept the Terms & Conditions of our service and confirm that you are 18 years of age of older.

My account

Can I change my Username?

Due to security purposes you cannot change your username.

Can I change the currency of my account?

The only possibility of changing the currency of your account is to close your existing account and open a new one. To do so, please contact us via Live Chat or by sending an e-mail to [email protected] containing a brief explanation as to why you wish to change the currency. It is essential to provide us with an explanation on why you are closing your existing account to open a new one, as otherwise we may have to close your new account for security reasons.

How can I change my password?

You can simply change the password of your profile by clicking on your username at the top of the website and then pressing the CHANGE PASSWORD button.

How can I change my registered e-mail address?

Due to security reasons you cannot personally change your registered email address. To do so you are welcome to contact us via Live Chat or by sending an e-mail to [email protected].

How to set limits?

LV BET provides helpful player protection tools. You can choose among a variety of limits such as: deposit, wager, loss limits as well as game session duration. The above limits can be set for a chosen time period, eg. per day, week or month.

To check and set your limits, go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS

I cannot access my account. What should I do?

Please, double check that the username/e-mail address and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you are still having trouble logging in to your account, feel free to contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will check what is happening and provide you with further assistance.

I have forgotten my password. What can I do to retrieve it?

Click the FORGOT PASSWORD button available on the top right corner of www.lvbet.com. Povide your e-mail address used upon registration and follow the instructions.

Please also note that entering an incorrect password for 5 times will block your account for 1 hours. After this time your account will be automatically unblocked. In case of any queries you can contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will be pleased to guide you through password recovery.

I have forgotten my user name. What can I do to retrieve it?

Please contact our Customer Service via Live Chat or by sending an e-mail to [email protected]. Our advisers will be pleased to guide you through the username recovery process.

I want to block my account for some time. What should I do?

You can easily block your account for a period of 24 hours, 1 week, 1 month, or 3 months. First log in to LVbet.com and enter the MY ACCOUNT page found at the top right corner of the site. From here click on the ACCOUNT SUSPENSION tab found in the PROFILE tab row. Please also remember that you can contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will be pleased to guide you through every action you want to take or they can simply block your account for you at your request. For more information please visit our Responsible Gaming page, which can be found at the bottom of the website.

I want to close my account. What should I do?

To close your account, contact us via Live Chat or by sending an e-mail to [email protected]. Our advisers will close your account after successful verification.

My account is blocked. What can I do now?

The account lockout could be caused due to various reasons, for instance: incorrect password provided 5 times or due to security reasons. For a more detailed explanation please contact us via Live Chat or send us an e-mail with your account details to [email protected]

Bonuses

Can I cash out the bonus money?

All bonuses are subject to wagering requirements. Rules governing bonuses and how to unlock them are additionally stated in the terms and conditions of individual promotions.

Where can I find the newest offers and promotions?

Actual bonuses and offers can be found in the PROMOTIONS tab on the top of the website. In case of any queries you can contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will be pleased to assist you.

Where can I see my bonuses?

Bonus information can be found by going to the MY BONUSES page once you are logged in to your personal account. Here you can see all your available bonuses and activate any pending ones.

Financial

Can I transfer money between accounts?

Transferring money between personal accounts is not allowed.

Can I use more than one payment method?

Yes, you can but we may need documentation for any changes in financial methods.

Can I use my card to deposit into my friend’s account?

You cannot make any deposits to any account other than your own as this would constitute a third party transaction, which is not allowed under any circumstances. For more details see our Terms & Conditions.

Do you accept cards from my country?

We accept cards from all countries except: USA, Turkey, Israel, France and others where the law does not allow to use online gambling.

How can I identify any payments or withdrawals to LV BET on my Bank/Credit Card statement?

All deposits and withdrawals which appear on either your credit card or bank statement will always be accompanied by a descriptor in which Fairload Ltd. and a unique transaction number will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.

What can I do if my card deposit gets declined or rejected?

Occasionally, if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Also some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter or try one of the e-wallet depositing options instead.

What is my BIC code and how can I get it?

The BIC (Business Identifier Code) also called SWIFT code, is a unique to each bank used for the identification purposes whilst international transfers. It can be found on the banks’ website or on your personal statement. You can also contact your bank’s customer service and ask them for the SWIFT code.

What is my IBAN code and how can I get it?

IBAN stands for International Bank Account Number. It consists of your full personal bank account number preceded by the prefix indicating your country. For instance: PL 00 0000 00000000 00000 00000 00000 (country prefix and 26 digits). To find this information you can check your bank statement, ask the bank with which you own an account or via internet banking.

Deposit

Do I have any option to set a deposit limit?

Yes, you can set a deposit limit on your account at any time. To do this you first must log in to your LV account and go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS . You can select 1 day, 1 week or 1 month periods for deposit limits.

How can I make a deposit?

After logging into your account, click on the PAYMENTS button which is found at the top of the website. Here you will see all the payment methods we accept and can select your prefered payment option by following the instructions.

How long does it take my deposit to be available in my account?

For most payment methods your deposit will be approved instantly. In case of bank transfer this can take from 3 up to 7 days to be received from the bank.

I made a deposit and it is not in my LV BET account. Why is that?

There could be several reasons for this, such as the sum you deposited was lower than the minimum for that particular deposit method. Please contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will check your case and provide you with further assistance. Also note that you will be asked for a proof of deposit.

What deposit methods do you accept?

To see a full list of available deposit methods please go to PAYMENT section, which can be found at the top right corner of our website. Here you can find all the deposit methods we accept.

What is the minimum/maximum amounts that I can deposit at a time?

The minimum deposit amount per transaction is 10€ and the maximum 5000€.

Which credit/debit cards do you accept?

We accept Visa, Maestro and MasterCard Credit and Debit cards as depositing methods. Currently we accept Visa and MasterCard as withdrawal methods.

Will I be charged any fees when depositing into my LV BET account?

No, there are no fees for depositing into your LV BET account.

Withdraw

Can I cancel a withdrawal request?

It is possible to cancel a withdrawal request only if the withdrawal has not been processed by the finance department yet. To cancel it, please click your Username at the top of the website and choose the AWAITING WITHDRAWALS section found in the CASHIER tab row. From here, click the CANCEL button next to the withdrawal you wish to cancel.

Can I get my winnings paid back to my credit/debit card?

Yes, you can as long as it is the same card that you had used to make your initial deposit. Please also note that not every card is able to accept a withdrawal back into its respective account.

Can I make a withdrawal from my account and have it sent to someone else?

No, this is not allowed under any circumstances as it is deemed to be a third party transaction. For more details see our Terms & Conditions.

How long does it take to receive a payout?

We aim to approve all withdrawals within 24 hours since customer request. After the withdrawal is sent by LV BET, please note that the time it takes for funds to be credited to your chosen withdrawal method varies: the instant pay out will reach your wallet straight away, credit cards transfer can take up to 3 working days and bank transfer up to 5 working days.

I can’t choose by which method I want to withdraw my winnings. Why is that?

This is due to anti-money laundering laws that we adhere to. These are enforced on all financial transactions for your security as well as ours. That is why all refunds must go back to the same method as used for depositing.

I made a withdrawal a few days ago and it hasn’t arrived at Skrill yet. What should I do?

Please contact us via live chat or by sending an e-mail to [email protected]. Our advisers will look into the situation and provide you with further assistance.

My card which I had withdrawn money to has expired or been cancelled. What should I do now?

In such instances please notify us immediately and supply proof of your card being out-of-date or cancelled. Any new card has to be registered with us and onto your LV BET account. To do so, please contact us via live chat or by sending an e-mail to [email protected]. Our advisers will guide you through the procedure.

What is the minimum and maximum amount I can withdraw?

The minimum amount you can withdraw per day is 20€ and the maximum is 5000€. For more detailed information please go to the withdrawal tab

Will I be charged any withdrawal fees?

The first withdrawal is free of charge. A second and every next withdrawal the same week will cost you a fixed fee 5€.

Technical

I am getting an application error. What can I do?

This may be caused by a temporary technical disturbance. We recommend clearing your browser cache, cookies and temporary files as well as restarting the browser. After doing so please try to access our webpage again and if the issue continues, kindly try another browser. Failing this we welcome you to contact us via Live chat or by sending an e-mail to our support. Our advisers will check what is happening and provide you with further assistance.

I don’t have any sound.

Please ensure that you have a valid sound card and your speakers are not set to mute. Check to see that you have sounds selected via the sound button in the left bottom corner of the Table Screen.

The website is running very slow, what can I do to speed it up?

If you have been experiencing a slow connection, please note the following: having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be experiencing lag. Sharing your internet connection within your household and in your local area can also slow your connection speed.

What are the system minimum requirements to be able to play at LV BET?

In order to play at our casino your computer/tablet needs to support Flash Player 10 or later versions. You can also use your smartphone to play at LV BET. If you are not sure whether your device meets software requirements, you may try out games in demo versions.

What happens if my connection goes down?

If the gameplay was incomplete, it should resume when you next log back into the game. If you continue to experience problems please contact us via Live chat or by sending an e-mail to [email protected]. Our advisers will check what is happening and provide you with further assistance.

Why is it that I cannot connect to the gaming server?

Double check whether the username/e-mail address and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you still have troubles with logging in to your account, feel free to contact us via Live Chat or by sending an e-mail to [email protected].

Why is my game so slow?

The communication between your device and our servers has been optimized for the fastest response. If you notice that your game is moving slowly you may not have a good connection to the Internet.

Security

How do I know my money is safe?

All your funds are held in a separate Client trust account the Bank of Valletta. This is in compliance with the Malta Gaming Authority Regulations with whom we are licensed. Client funds are completely ‘ring-fenced’ from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

How safe is my credit card information?

LV BET uses the most advanced data encryption techniques to guarantee that your card information is available to a selected number of employees only. We encrypt all your information using the internationally accepted industry standards SSL encryption algorithms. This constitutes the same level of security measures used by banks.

Is your website licensed?

Yes, we hold a valid EU licence for remote casinos.

Casino

Can I try the games for free?

Yes, you can play all games for free as demo versions.

How do I know the results of games are fair?

The games we offer are based on a Random Number Generator that has been approved by the Swedish National Laboratory of Forensic Science and Canadian Technical Systems Testing. Thus, whether you play stacking real money or just trying the demo version, the result of the game will be based on the same outsourced algorithm.

Is it possible to remove a bet after placing it on the table?

Before the game has started this may be possible but after the start of the game you cannot change or lower any bets.

Where can I find detailed instructions to your games?

You can find detailed instructions to each game on the left bottom corner of the Table Screen. Just click on the game’s name.

Who provides the games you offer?

We offer a wide range of casino games powered by licensed providers, ie. Green Tube, NetEnt, Thunderkick, Microgaming.

This game is licensed outside Malta.