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FAQ

How do I know my money is safe?

All your funds are held in a separate Client trust account the Bank of Valletta. This is in compliance with the Malta Gaming Authority Regulations with whom we are licensed. Client funds are completely ‘ring-fenced’ from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

How to set limits?

LV BET provides helpful player protection tools. You can choose among a variety of limits such as: deposit, wager, loss limits as well as game session duration. The above limits can be set for a chosen time period, eg. per day, week or month.

To check and set your limits, go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS.

I want to block my account for some time. What should I do?

You can easily block your account for a period of 24 hours, 3 days, 1 week, 1 month. First, log in to LV BET, choose MY ACCOUNT and RESPONSIBLE GAMING TOOLS. Please also remember that you can contact us via SUPPORT@LVBET.COM or by sending an e-mail to our support at any time. Our advisers will be pleased to guide you through every action you want to take or they can simply block your account for you at your request. For more information please visit our Responsible Gaming page, which can be found at the bottom of the website.

I want to self-exclude my account. What should I do?

To self-exclude your account, contact us by sending an e-mail to support@lvbet.com. Our advisers will close your account after successful verification.

Who provides the games you offer?

We offer a wide range of casino games powered by licensed providers, ie. NetEnt, Thunderkick, Microgaming, Wazdan, BF Games and many more.

How can we help you?

LV BET experienced team knows how important it is for you to play with clear rules, no worries, and in a fun and safe environment. We believe that only by upholding all these factors that we can provide you with a truly unforgettable gaming experience.

Our player’s satisfaction is our top priority, that’s why we handle every case individually according to your personal needs. Our professional and fully-qualified Support Team is always on hand to assist you.

So, if you have any questions, need some tips, or have a suggestion for us, please feel free to contact us at your convenience.

Our Support Team answers any queries in your preferred language during the following hours:

E-mail in English, German, Polish, Hungarian and Portuguese, every day from 1 P.M. to 9:00 P.M. (CET).

At LV BET, we want you to enjoy sports betting and casino games. By making a few careful decisions about how to spend your time and money, gaming can always remain fun and harmless. Play responsibly! More information in the Responsible Gaming section of our website.

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