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FAQ

How do I know my money is safe?

All your funds are held in a separate Client trust account the Bank of Valletta. This is in compliance with the Malta Gaming Authority Regulations with whom we are licensed. Client funds are completely ‘ring-fenced’ from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

How to set limits?

LV BET provides helpful player protection tools. You can choose among a variety of limits such as: deposit, wager, loss limits as well as game session duration. The above limits can be set for a chosen time period, eg. per day, week or month.

To check and set your limits, go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS

I want to block my account for some time. What should I do?

You can easily block your account for a period of 24 hours, 1 week, 1 month, or 3 months. First, log in to LVbet.com and enter the MY ACCOUNT page found at the top right corner of the site. From here click on the ACCOUNT SUSPENSION tab found in the PROFILE tab row. Please also remember that you can contact us via Live Chat or by sending an e-mail to our support at any time. Our advisers will be pleased to guide you through every action you want to take or they can simply block your account for you at your request. For more information please visit our Responsible Gaming page, which can be found at the bottom of the website.

I want to close my account. What should I do?

To close your account, contact us via Live Chat or by sending an e-mail to [email protected]. Our advisers will close your account after successful verification.

What is my IBAN code and how can I get it?

IBAN stands for International Bank Account Number. It consists of your full personal bank account number preceded by the prefix indicating your country. For instance: GB 00 0000 00000000 00000 00000 00000 (country prefix and 26 digits). To find this information you can check your bank statement, ask the bank with which you own an account or via internet banking.

Who provides the games you offer?

We offer a wide range of casino games powered by licensed providers, ie. NetEnt, Thunderkick, Microgaming, Wazdan, BF Games and many more.

How can we help you?

LV BET experienced team knows how important it is for you to play with clear rules, no worries, and in a fun and safe environment. We believe that only by upholding all these factors that we can provide you with a truly unforgettable gaming experience.

Our player’s satisfaction is our top priority that’s why we handle every case individually according to your personal needs. Our professional and fully-qualified Support Team is always on hand to assist you.

So, if you have any questions, need some tips, or have a suggestion for us, please feel free to contact us at your convenience.

Our Support Team answers any queries in your preferred language during the following hours:

Chat and E-mail in English, German, Polish every day from 8 A.M. to 11:00 P.M. (CET).

Phone calls in English: Contact our Support Team daily between 10 A.M - 8 P.M. (CET).

At LV BET we want you to enjoy sports betting and casino games. By making a few careful decisions about how to spend your time and money, gaming can always remain fun and harmless. Play responsibly! More information in Responsible Gaming section of our website.

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