Recent changes to Terms and Conditions

24.05.2019 3:32

Version - 5.4 Last Updated – 28/02/2019

20. LV BET BONUS POLICY

l. Casino Bonuses cannot be wagered on Table Games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas™, Beautiful Bones™, Big Bang™, Blood Suckers™, Castle Builder 2, Dead or Alive™, Devil’s Delight™, Eggomatic™, Eye of the Kraken™, Jack Hammer 2™, Jackpot 6000™, Kings of Chicago™, Koi Princess™, Lucky Angler™, Mega Joker™, Mega Moolah™, Pearls of India™, Robin Hood Shifting Riches™, Scrooge™, Sea Hunter™, Secret of the Stones™, Simsalabim™, The Wish Master™, Tower Quest™, Zombies™.

20. LV BET BONUS POLICY

l. Casino Bonuses cannot be wagered on Table Games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas™, Beautiful Bones™, Big Bad Wolf™, Big Bang™, Blood Suckers™, Castle Builder 2, Dead or Alive™, Dead or Alive 2™, Devil’s Delight™, Eggomatic™, Eye of the Kraken™, Holiday Season™, Jack Hammer 2™, Jackpot 6000™, Jungle Spirit: Call of the wild™, Jurassic Park™, Kings of Chicago™, Koi Princess™, Loaded™, Lucky Angler™, Mega Joker™, Mega Moolah™, Pearls of India™, Pimped™, Robin Hood Shifting Riches™, Royal Masquerade™, Sails of Gold™, Scrooge™, Sea Hunter™, Secret of the Stones™, Secrets of Atlantis™, Simsalabim™, The Wish Master™, Tower Quest™, Wild Turkey™, Zombies™.

25.02.2019 5:00

Version - 5.3 Last Updated – 21/12/2018

31. COMPLAINTS

Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on [email protected], live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.

To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.

If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, refer directly to the Malta Gaming Authority by sending an email to [email protected] [email protected] or else you can bring the proceedings into any court of competent jurisdiction.

31. COMPLAINTS

Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on [email protected], live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.

To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.

The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.

If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, https://www.ecogra.org/ata/policies_procedures.php, refer directly to the Malta Gaming Authority by sending an email to [email protected] or else you can bring the proceedings into any court of competent jurisdiction.

Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE