31. COMPLAINTS

Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on SUPPORT@LVBET.COM. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.

If you feel that the complaint has not been resolved or you are not happy with how the case was concluded, you have the option to escalate the matter externally to our approved ADR provider ThePOGG.

18. DEPOSITS.

f. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity (KYC) and also request further verification of the source of wealth and origin of your funds at any time. As per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000, we must verify the player's identity. The above mentioned €2000 value is calculated on a daily basis, based on the total deposit amount over the course of rolling 180 days. Players that reached threshold will have to provide the required KYC documents within 30 days, otherwise their accounts will be restricted. Detailed information regarding source of wealth and origin of your funds checks you will find under the link.

5. AVAILABILITY OF SERVICES

b. "By registering at LV BET you acknowledge that a refund request based solely on claims related to compliance of the Services with any law, regulation, or directive relevant to your country of domicile will not be accepted and you hereby waive all such claims."

LV POINTS: 

TERMS AND CONDITIONS:

1. The promotion is open to all players who can lawfully place real-money wagers on the LV BET website and are aged 18 years or over (or min. legal age, depending on the region) and only have one account with LV BET, as per the general terms and conditions found on site.

2. Should LV BET discover a player with multiple accounts, all winnings will become null and void.

3. Whilst this promotion has no end date, it is valid for all LV BET customers who have placed a real money bet at LV BET.

4. Customers will earn LV Points when placing real money bets on Casino games.

5. A game's rate expresses the percentage of 1 LV Point that a bet of €1 generates (or currency equivalent).

6. All games generate points at a rate of 20%, except Deuces Wild – 1% and all Table games, Live Casino games, and Video Poker – 1%. 

7. LV Points can be converted to cash.

8. Funds exchanged from LV Points have no wagering requirement.

9. A minimum of 200 LV Points are required to convert points to money. 

10. Every 100 LV Points are converted into €1 (or currency equivalent). When converting, leftover points that are not spent remain in the customer's LV Points balance.

11. ECB rates apply for currency conversions from EUR.

12. Crediting may be delayed for up to 48 hours, in the unlikely event of downtime due to technical issues.

13. These terms and conditions relate to this campaign only. By participating in this promotion you accept to follow its terms and conditions.

14. LV BET offers a personalised website experience; customers must be logged in to view the promotions available to them.

15. STANDARD PROMOTION AND BONUS TERMS apply.

16. GENERAL TERMS AND CONDITIONS apply