LVbet experienced team knows how important it is for you to play with clear rules, no worries, and in a fun and safe environment. We believe that only by upholding all these factors that we can provide you with a truly unforgettable gaming experience.
Our players satisfaction is our top priority thats why we handle every case individual according to your personal needs. Our professional and fully-qualified Support Team is always on hand to assist you.
So, if you have any questions, need some tips, or have a suggestion for us, please feel free to contact us at your convenience.
Our Support Team answers any chat, email and phone call in your preferred language during the following hours:
English, Polish: every day from 9:00 to 22:00 (GMT+1).
German: Monday - Friday from 9:00 to 22:00 (GMT+1), Saturday - Sunday from 14 to 22 (GMT+1)
Russian: Monday - Friday from 9:00 to 17:00 (GMT+1)
At LVbet we want you to enjoy sports betting and casino games. By making a few careful decisions about how to spend your time and money, gaming can always remain fun and harmless. Play responsibly! More information in Responsible Gaming section of our website.
As stated in our Terms and Conditions, each player may have only one account.
You can open an account with LVbet without making a deposit. However this will only allow you to play demo versions of the games for fun. For more details see our Terms & Conditions.
As long as you are not breaking any of your country’s laws we accept players from all country’s except: The United States of America, France, Turkey, Denmark, Italy, Estonia and others where the law does not allow to use online gambling.
You can register on www.lvbet.com simply by clicking REGISTER on the top of the website. Enter your details in the short form provided and confirm your e-mail address.
Opening an account before playing on our site is required because, by doing so, you accept the Terms & Conditions of our service and confirm that you are 18 years of age of older.
Due to security purposes you cannot change your username.
The only possibility of changing the currency of your account is to close your existing account and open a new one. To do so, please contact us via Live Chat or by sending an e-mail to [email protected] containing a brief explanation as to why you wish to change the currency. It is essential to provide us with an explanation on why you are closing your existing account to open a new one, as otherwise we may have to close your new account for security reasons.
You can simply change the password of your profile by clicking on your username at the top of the website and then pressing the CHANGE PASSWORD button.
Due to security reasons you cannot personally change your registered email address. To do so you are welcome to contact us via Live Chat or by sending an e-mail to [email protected].
Please, double check that the username/e-mail address and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you are still having trouble logging in to your account, feel free to contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will check what is happening and provide you with further assistance.
Transferring money between personal accounts is not allowed.
Yes, you can but we may need documentation for any changes in financial methods.
You cannot make any deposits to any account other than your own as this would constitute a third party transaction, which is not allowed under any circumstances. For more details see our Terms & Conditions.
We accept cards from all countries except: USA, Turkey, Israel, France and others where the law does not allow to use online gambling.
All deposits and withdrawals which appear on either your credit card or bank statement will always be accompanied by a descriptor in which Fairload Ltd. and a unique transaction number will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.
Yes, you can set a deposit limit on your account at any time. To do this you first must log in to the site and enter your MY ACCOUNT tab found at the top right corner of the site. Then click on the LIMITS tab which is found in the ACCOUNT tab row. From here you can select 1 day, 1 week or 1 month periods for deposit limits. Please remember that you can contact us via Live chat or by sending an e-mail to [email protected] at any time. Our advisers will be pleased to guide you through setting a deposit limit.
After logging into your account, click on the PAYMENTS button which is found at the top of the website. Here you will see all the payment methods we accept and can select your prefered payment option by following the instructions.
For most payment methods your deposit will be approved instantly. In case of bank transfer this can take from 3 up to 7 days to be received from the bank.
There could be several reasons for this, such as the sum you deposited was lower than the minimum for that particular deposit method. Please contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will check your case and provide you with further assistance. Also note that you will be asked for a proof of deposit.
To see a full list of available deposit methods please go to PAYMENT section, which can be found at the top right corner of our website. Here you can find all the deposit methods we accept.
It is possible to cancel a withdrawal request only if the withdrawal has not been processed by the finance department yet. To cancel it, please click your Username at the top of the website and choose the AWAITING WITHDRAWALS section found in the CASHIER tab row. From here, click the CANCEL button next to the withdrawal you wish to cancel.
Yes, you can as long as it is the same card that you had used to make your initial deposit. Please also note that not every card is able to accept a withdrawal back into its respective account.
No, this is not allowed under any circumstances as it is deemed to be a third party transaction. For more details see our Terms & Conditions.
We aim to approve all withdrawals within 24 hours since customer request. After the withdrawal is sent by Lvbet, please note that the time it takes for funds to be credited to your chosen withdrawal method varies: the instant pay out will reach your wallet straight away, credit cards transfer can take up to 3 working days and bank transfer up to 5 working days.
This is due to anti-money laundering laws that we adhere to. These are enforced on all financial transactions for your security as well as ours. That is why all refunds must go back to the same method as used for depositing.