Due to security purposes you cannot change your username.

The only possibility of changing the currency of your account is to close your existing account and open a new one. To do so, please contact us via Live Chat or by sending an e-mail to support@lvbet.com containing a brief explanation as to why you wish to change the currency. It is essential to provide us with an explanation on why you are closing your existing account to open a new one, as otherwise we may have to close your new account for security reasons. The relevant department will decide if the request can be approved.

You can simply change the password of your profile by clicking on your username at the top of the website and then pressing the CHANGE PASSWORD button.

Due to security reasons you cannot personally change your registered email address. To do so you are welcome to contact us via Live Chat or by sending an e-mail to support@lvbet.com.

LV BET provides helpful player protection tools. You can choose among a variety of limits such as: deposit, wager, loss limits as well as game session duration. The above limits can be set for a chosen time period, eg. per day, week or month.

To check and set your limits, go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS

Please, double check that the username/e-mail address and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you are still having trouble logging in to your account, feel free to contact us via Live Chat or by sending an e-mail to support@lvbet.com at any time. Our advisers will check what is happening and provide you with further assistance.

Click the FORGOT PASSWORD button available on the top right corner of www.lvbet.com. Povide your e-mail address used upon registration and follow the instructions.

Please also note that entering an incorrect password for 5 times will block your account for 1 hours. After this time your account will be automatically unblocked. In case of any queries you can contact us via Live Chat or by sending an e-mail to support@lvbet.com at any time. Our advisers will be pleased to guide you through password recovery.

Please contact our Customer Service via Live Chat or by sending an e-mail to support@lvbet.com. Our advisers will be pleased to guide you through the username recovery process.

You can easily block your account for a period of 24 hours, 3 days, 1 week, 1 month. First, log in to LV BET, choose MY ACCOUNT and RESPONSIBLE GAMING TOOLS. Please also remember that you can contact us via Live Chat or by sending an e-mail to our SUPPORT@LVBET.COM at any time. Our advisers will be pleased to guide you through every action you want to take or they can simply block your account for you at your request. For more information please visit our Responsible Gaming page, which can be found at the bottom of the website.

To close your account, contact us via Live Chat or by sending an e-mail to support@lvbet.com. Our advisers will close your account after successful verification.

The account lockout could be caused due to various reasons, for instance: incorrect password provided 5 times or due to security reasons. For a more detailed explanation please contact us via Live Chat or send us an e-mail with your account details to support@lvbet.com.

All bonuses are subject to wagering requirements. Rules governing bonuses and how to unlock them are additionally stated in the terms and conditions of individual promotions.

Actual bonuses and offers can be found in the PROMOTIONS tab on the top of the website. In case of any queries you can contact us via Live Chat or by sending an e-mail to support@lvbet.com at any time. Our advisers will be pleased to assist you.

Bonus information can be found by going to the MY BONUSES page once you are logged in to your personal account. Here you can see all your available bonuses and activate any pending ones.

Transferring money between personal accounts is not allowed.

Yes, you can but we may need documentation for any changes in financial methods.

You cannot make any deposits to any account other than your own as this would constitute a third party transaction, which is not allowed under any circumstances. For more details see our Terms & Conditions.

We accept cards from all countries except: USA, Turkey, Israel, France and others where the law does not allow to use online gambling.

All deposits and withdrawals which appear on either your card or bank statement will always be accompanied by a descriptor in which Fairload Ltd. and a unique transaction number will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.

Occasionally, if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Also some card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter or try one of the e-wallet depositing options instead.

The BIC (Business Identifier Code) also called SWIFT code, is a unique to each bank used for the identification purposes whilst international transfers. It can be found on the banks’ website or on your personal statement. You can also contact your bank’s customer service and ask them for the SWIFT code.

Yes, you can set a deposit limit on your account at any time. To do this you first must log in to your LV account and go to MY ACCOUNT—> ACCOUNT—> RESPONSIBLE GAMING TOOLS > LIMITS . You can select 1 day, 1 week or 1 month periods for deposit limits.

After login into your account, click on the Deposit button which can be found after login to your account, at the top of the website. Here you will see all the payment methods we accept and can select your preferred payment option by following the instructions.

For most payment methods your deposit will be approved instantly. In case of bank transfer this can take from 3 up to 7 days to be received from the bank.

There could be several reasons for this, such as the sum you deposited was lower than the minimum for that particular deposit method. Please contact us via Live Chat or by sending an e-mail to support@lvbet.com at any time. Our advisers will check your case and provide you with further assistance. Also note that you will be asked for a proof of deposit.

To see a full list of available deposit methods please go to DEPOSIT section, which can be found at the top right corner of our website. Here you can find all the deposit methods we accept.

The minimum deposit amount per transaction is 10€ and the maximum 5000€.

We accept Visa, Maestro and MasterCard Credit and Debit cards as depositing methods. Currently, we accept Visa as withdrawal methods.

No, there are no fees for depositing into your LV BET account.

It is possible to cancel a withdrawal request only if the withdrawal has not been processed by the Finance Department. To cancel a pending withdrawal, click on your Username on the navigation bar and head to the CASHIER tab. Find AWAITING WITHDRAWALS and select CANCEL next to the withdrawal which you wish to abort.

Yes, you can as long as it is the same card that you had used to make your initial deposit. Please also note that not every card is able to accept a withdrawal back into its respective account.

No, this is not allowed under any circumstances as it is deemed to be a third party transaction. For more details see our Terms & Conditions.

We aim to approve all withdrawals within 3 business days since customer request. After the withdrawal is sent by LV BET, please note that the time it takes for funds to be credited to your chosen withdrawal method varies: the instant pay out will reach your wallet straight away, credit cards transfer can take up to 3 working days and bank transfer up to 5 working days.

Once a withdrawal request is submitted it can take LV BET up to 3 business days to process the request. However, LV BET will be doing its best to process withdrawal requests immediately. After the withdrawal has been processed by LVBET, waiting time depends on the payment method used: for debit cards 1-3 business days, e-wallet - instant to 1 day, bank transfers 3-5 working days.

This is due to anti-money laundering laws that we adhere to. These are enforced on all financial transactions for your security as well as ours. That is why all refunds must go back to the same method as used for depositing.

Please contact us via live chat or by sending an e-mail to support@lvbet.com. Our advisers will look into the situation and provide you with further assistance.

In such instances please notify us immediately and supply proof of your card being out-of-date or canceled. Any new card has to be registered with us and onto your LV BET account. To do so, please contact us via live chat or by sending an e-mail to our support. Our advisers will guide you through the procedure.

The minimum amount you can withdraw per day is 20€ and the maximum is 5000€. For more detailed information please go to the withdrawal tab

The first withdrawal is free of charge. A second and every next withdrawal the same week will cost you a fixed fee 5€.

If you have been experiencing a slow connection, please note the following: having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be experiencing lag. Sharing your internet connection within your household and in your local area can also slow your connection speed.

All your funds are held in a separate Client trust account the Bank of Valletta. This is in compliance with the Malta Gaming Authority Regulations with whom we are licensed. Client funds are completely ‘ring-fenced’ from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

LV BET uses the most advanced data encryption techniques to guarantee that your card information is available to a selected number of employees only. We encrypt all your information using the internationally accepted industry standards SSL encryption algorithms. This constitutes the same level of security measures used by banks.

Yes, we hold a valid EU licence for remote casinos and sportsbook.

Once the bet has been placed and confirmed by you, it cannot be cancelled or altered. Please double check your betting slip before you confirm your bet. We also do not process requests to void any bets that were made by mistake.

No other users may bet using your personal account, as per LVbet’s Terms & Conditions. Furthermore, you must not share your Username or password with anyone. You must register your bet requests as an individual. If LVbet believes that clients are acting in collusion or as a syndicate, or that the bets in question have been placed by one or some clients within a short period of time, then bet selections may be deemed void even after the official outcome of the related betting selections.

Go to the Live Betting tab and click on the star next to your favourite game. These games will be saved as favourites in your profile. You can select as many games as you wish.

In order to place a multiple bet, add the selections you wish to wager on. These will be added to your Bet Slip. On the Bet Slip, select Combi, which is located beneath your selections, to view the various multiple bet types that are available. Here all the bet types are displayed, depending on the number of selections you have included on the Bet Slip. Navigate to the Preferences section, ensure that Betting Options is set to Show All. You will need to logout and log back in again for the changes to apply. Refer to the Bet Slip again and the Multiple Bet Options section. If the bet type is still not displayed, please contact the Customer Support Team to assist you.

We always aim to settle bets as quickly as possible. However, some events require official confirmation of the result before settlement can take place, which may cause a slight delay. We work hard to try settling all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

What fees? There are no fees! Your LV BET account is absolutely free of charge to open!

If a betting event, for any reason whatsoever, does not take place as scheduled or is not finished within 30 or 15 hours from scheduling time (depending on the sport, which has been described precisely in Special Rules for each Sport), bets will be refunded (this rule does not apply for example to tennis and baseball). Multiple bets will be calculated again excluding the event that was abandoned. Exception: If a betting event refers to a tournament or other major event such as Olympics, World and European Championship etc., and the event is postponed within the official time scheduled for the tournament, then all bets remain valid as long as the event is completed within allocated official time.

If a betting event has started but is later abandoned and is not completed (resumed) within the next 30 or 15 hours (depending on the sport, which has been described precisely in Special Rules for each Sport), all bets will be voided (this rule does not apply for example to tennis and baseball) except for any bets placed on markets which have been unconditionally determined by the time of abandonment (for example 1st half result, 1st set winner, Over/Under’s, etc.) These bets will remain valid and will be settled accordingly. Exception: If a betting event refers to a tournament or other major event such as the Olympics, World and European Championship etc., and the event is postponed within the official time scheduled for the tournament, then all bets remain valid as long as the event is completed within allocated official time.

A Void settlement means that your stake has been returned to you. If you are unsure why your bet has been made Void, we advise to check for further details on your Bet Confirmation or in the relevant Sports Rules section. Your Bet Confirmation receipts are located in Bets History. Alternatively please contact our Support Team.

In such cases, please contact our Customer Support Team and provide them with your Coupon ID (this can be found in your Bet History). The Support Team will then check into the related circumstances.

If any of your selections do not take part in an event, these are deemed Void and shown on your bet confirmation in your account History. The following rules will apply: for Singles your stake will be refunded, for Multiples the bet will stand and be settled on the remaining selections (for instance, if you placed a Treble and one selection is declared a Void, the bet will be settled on the remaining two selections as a Double).

This is the activity of predicting sports results and placing bets on the outcome of live events. Compared to Pre-Match betting, there is always a small 5-10 second delay of live bets. This is in order to safeguard the bet from transmission delays and big impacts during the game

The stake limit varies depending on the event and market you are betting on. There is no fixed maximum amount allowed overall for all the bets. If you enter a stake that is above our limits, you will be automatically informed about the maximum stake allowed for that particular bet.

The minimum bet varies by currency. Some examples of minimum stakes offered are: PLN 1, EUR 0.50, GBP 0.50, USD 0.50, CZK 10, HUF 100, SEK 5, R$2.5.

All of our sports offers can be found under the PROMOTIONS tab, in the top right corner of our home page. You can access the full details of our great selection of promotions by clicking on each one.

You can find LV BET Sportsbooks Rules under Customer Service - Special Rules For Each Sport page.

LV BET includes a handy Sportsbook Dictionary below! Here you will find explanations for gamblers’ jargon. Should you still get stuck for an answer, please don’t hesitate to contact us.

Definitions are listed below, in alphabetical order:

Account - Your LV BET account is a personal account that enables you to bet on your favourite Sports events, Casino slots. To access your account, you must enter the username and password chosen when registering with LV BET. Once you are logged in, you can start betting and enjoying our wide range of games. Many options can be configured to suit your preferences.

American odds - American odds can be positive or negative. The system is much more complex. Depending on whether they are positive or negative, the odds will refer to two different things: positive odds show the profits for a stake of 100, whereas negative odds show how much you must stake in order to make a profit of 100. For example: You want to bet on the match Nancy - Nice with the following odds: Nice winner -200, Draw +275, Nancy winner +500. You stake €20 on Nice winning the match, you win: 20 x (1 + 100/200) = €30. Your profit will be: 20 x 100/200 = €10. See also Odds section.

Bet – A bet is any sum of money you risk on the basis of the outcome of an unpredictable event such as a sporting event. Your profit depends on the size of your wager and the odds of the bet. If you wish to win more, you should focus on the level of importance of the bet itself.

Bet confirmation – The bet confirmation corresponds to a summary list of the bets you have just placed. You can check the amount of your potential winnings for each game. Thereafter, at any time you may follow the results of your bets under the My Bets tab. Simply click on the link displayed on the browser bar at the top of the page (only visible while logged in).

Bookmaker – A bookmaker is a company which is licensed to advise on bets concerning sports events.

Calendar - A calendar is a useful tool to use as a chart for all coming events. You can find it at the top left of our homepage.

Combi – A Combi is a combination of several single bets. This enables you to bet simultaneously on several events (matches, races…), thereby multiplying your winnings. Placing a combined bet is simple: choose two or more events on which you want to place a bet. For each event, you then make your forecast by clicking the corresponding odds, and save this in your Selection. Once all the bets you want to combine are displayed in your “Selection”, click “Next”. On the next page you will be able to combine the bets by ticking the boxes in the “Combined” column. If you win all your bets (and in this case only) you will win the amount initially staked, multiplied by the odds associated with each of the events you selected. Example: You want to place a multiple bet on the match Bordeaux-Marseilles combined with a bet on the Grand Prix of Monaco.

Marseille 1.25 Draw 3.00 Bordeaux 6.00

Grand Prix of Monaco – Winner Lewis Hamilton 15.00

You place €10 on a multiple bet with Bordeaux as the winner (odds 6.00) and on Hamilton winning the Grand Prix of Monaco (odds 15.00). If both your bets are successful, you will win your initial stake multiplied by the odds of your two bets: 10 x 6.00 x 15.00 = 900 €. This is a good method to boost your winnings if you’re feeling inspired! It’s your turn to bet now! See also Single bet.

Double chance – A Double chance contains two of three possible outcomes, unlike one pick in a normal three-way bet. For example:

Arsenal - Chelsea, where Arsenal wins. If you pick “Arsenal or Draw” or “Arsenal or Chelsea” you win, however if you bet for “Draw or Chelsea” you lose.

English odds - English odds (fractional odds) give the potential profits directly by multiplying the odds by the stake. Example: You want to bet on the match Nancy - Nice. You stake €20 on Nancy winner, with odds at 5/2. If Nancy wins, you’ll win: 20 x (5/2 + 1) = 20 x 3.5 = €70. Your profit will be: 20 x 5/2 = €50. See also Odds section.

European odds - The European odds (positive number above 1) give the winnings by multiplying the odds by the stake. This is the most straightforward system. Example: You want to bet on the match Nancy - Nice. You stake €20 on Nancy winning, with odds at 5.30. If Nancy wins, this gives: 20 x 5.30 = €106. Your profits will be €86. See also Odds section.

Event - LV BET offers a wide range of sports events for you to bet on. For each sport we offer bets for all championships, also for all national and international contests. All bets are listed on the LV BET website – now it’s your time to win!

Halftime/Fulltime bets - You place a wager on the result of a match at halftime and fulltime. For example, in a football game between Team A and Team B, a player may bet on the draw (X) for the first half of the game but decides to bet on Team B to be the final winner of game (2). In this case, the user will select X/2 for Halftime/Fulltime bet, enjoying higher odds.

Handicap - If one competitor is clearly favoured over the other, bookmakers will often allow the weaker competitor a “head start”, which is taken into account when calculating the final result. For example: Liverpool vs. Aston Villa. Handicap 0-2 (Aston Villa is allowed a 2-goal head start). Even if Liverpool really wins 1-0; you still win if you placed a handicap bet on Aston Villa because the handicap makes the score 1-2 for the purposes of the bet.

Or:

You place a 0-3 handicap bet on the game France vs. Ireland. The final score was 2-0. When the handicap is factored in, the following score results: 0-3 + 2-0 = 2-3. Your “score” (the score that counts for the purposes of your bet) is therefore 2-3. So, if you bet on Ireland in that game, you win.

Asian Handicap - In Asian Handicap betting, effectively the draw is taken out of play and a competitive market is formed. So rather than deciding between home, draw and away, you simply decide which team you think is the best bet on the Asian Handicap they have been given or that they receive. The handicap is expressed in terms of goal/s or part of a goal start or deficit.

We have different types of Asian handicaps:

• • 0,5 Asian handicap: 1.95 Porto ( -0.5) vs Arsenal (0.5) 1.95 - The first figure is odd and in the brackets is handicap; This means that Arsenal receive an imaginary half a goal lead at the start of the match. If you bet on Porto who start half a goal down, they have to win the match for your bet to win. If you bet on Arsenal, you win if they win the match or if they draw.
  • 0 Asian handicap: This occurs when the likelihood of either team winning is fairy level. Here you are really betting without the draw being an option. You win if your selected team wins. If it is a draw, your stake is returned.
  • 1 Asian handicap: If you choose the -1 handicapped selection, your team needs to win by at least 2 clear goals for your bet to win. If your team only wins by one goal, then the stake is refunded. If you select the team who has a one goal lead +1 then you win if they win or draw. If your team lose by just one goal, then stake is refunded.
  • 1.5 Asian handicap: If you bet the -1.5 handicap team you win they wins the match by two or more goals. If you select the team which has +1.5 handicap, then you win if the team wins or draw. You will win if they lose by one goal as well!

Odds - A sports bet offers several possibilities (also named choice or proposal) for a given sporting event. Each of these possibilities is associated with specific odds. These odds (a number) enable you to know your potential winnings if your bet is successful. The more uncertain the outcome is, the higher the odds will be, conversely the more the outcome is probable, the lower the odds. LV BET displays the odds for all the betting possibilities (example: 3.00).Arsenal 5.00 Draw 4.50 Lyon 9.25

The odds will serve to calculate your potential winnings. There are 3 types of odds: European odds, American odds and English odds.

By default, the European odds which are the most common in Europe are used on LV BET. However, you may choose to change the format through “My Options” under the “My Account” heading. With the “European” odds format, you just multiply the amount placed on a bet by its odds in order to obtain the potential winnings for that bet.

It is important to distinguish your winnings from your profits. Your winnings correspond to the amount of money won on a bet (stake included), while your profits correspond to the difference between your winnings and your stake.

For example: You want to bet on the soccer World Cup. You place €20 on a victory for the English Team for whom the odds are 7. If the English Team wins, you’ll win: 20 x 7= €140 corresponds to your winnings and €120 corresponds to your profit (€140 - €20 stake). For further information, please see individual sections: European odds, English odds, American odds.

Over/Under (O/U) – An Over or Under bet is a wager in which a sportsbook will predict a number for a statistic in a given game (usually the combined score of the two teams), and you wager that the actual number in the game will be either higher or lower than that number.

Point spread - A Point Spread is when a match is handicapped. If one side is considered to be 2.5 points better than the opposing team, you can wager that this team will win by more than 2.5 points. You can also back the opponent to lose by no more than 2.5 points or win the match.

Selection - The “selection box” in the top right corner of the pages displays the bets you have selected. Choose the bets you want to place. If you made a mistake in your selection, you can delete one or several bets by clicking on the X icon before continuing. When you have finished, click “Next”. The next page enables you to place your bets. You’ll be able to place single or multiple bets. This page will clearly display your bets, their associated odds, the amounts staked and your potential winnings.

Single bet – A single bet is ideal to begin with on LV BET. Choose an event on which you want to bet (match, race, etc.), then simply place your bet on the outcome of the event (victory of team 1, draw, ...) by clicking on the corresponding odds. If your bet succeeds, you win the amount you staked, multiplied by the odds attributed by LV BETto this result.

Example (bet type 1X2): Paris 3.25 Draw 3.00 Bordeaux 2.25

You want to bet on the match Paris-Bordeaux. There are three possible choices: Paris wins (choice 1), draw (choice X) or Bordeaux wins (choice 2). You bet € 10 on Paris winning (choice 1) with odds at 3.25. If Paris wins, you win: 10 x 3.25 = €32.5. It’s your turn to play now! See also Multiple bets.

Sports bet – A sports bet is first and foremost a game. This type of bet gives you an opportunity to guess what will happen during a given sporting event. There are many different types of bets: on the outcome of a match, on the exact score, how many goals will be scored, the first scorer, the winner of a race, of a tournament… For example, a bet 1X2 for a soccer game, proposes to bet on the score of the game: will team 1 win, will team 2 win, or will there be a draw? If you want to bet on a victory of team 1 for example, you will place money on this victory. If team 1 actually wins, you win more money. Because all bets do not have the same probability (for instance for soccer, teams are not necessarily of equal strength, or are not in the same physical condition), the odds associated with each event will reflect these differences. Consequently, a victory of the favourite will have lower odds (and lower potential winnings) than a victory of an outsider. It’s your turn to bet and place money on the outcome of this game. If you win, your stake will be multiplied by the odds associated with the event you placed your money on.

There are many betting tactics to help you win and maximize your chances. You can either play safe and bet on the favourites or be more adventurous and have a try with the outsiders. Please remember, that the sports bet is and remains a game, never bet more than you can afford to. Good luck!

Stake – A stake is the amount of money you bet on one or several matches. Your winnings are calculated on the basis of the odds and of the amount of money you have placed on a given bet. Higher potential winnings will result from higher stakes.

You can view your pending bets and bets history, by logging into your account and going to the My Bets tab, on the top-right corner of the screen.

You can bet in the currency of the country of your registration. Please remember, that once you choose your preferred currency, you cannot change it to another currency. For further details, please refer to FAQ > My Account > Can I Change The Currency Of My Account?

Should you be unable to place a bet, even though you followed all of the necessary steps, please feel free to contact us via Live Chat or send us an email with your Username, desired stake, and tip to support@lvbet.com. Our support team will contact you as soon as possible.

In very rare circumstances, LV BET reserves the right to declare a bet void - totally or partly - if it is demonstrable that: a) the result of an event becomes publicly known before the end of the event; b) bets have been offered, placed and/or accepted due to an error; c) there was an obvious misprint with the odds or with the bet in general. We can assure you, that this does not happen very often.