Yes, this is a genuine request. We may have asked for some additional information about you or the source of your account funding from the LV BET Responsible Gambling or Finance Team.
As a fully licensed and regulated operator, it is part of our licensing obligation to get a better understanding of the source of gambling funds used on a players account. Also, to ensure that all funds being used to gamble are legitimate. Therefore, from time to time, it is necessary for us to ask our customers to provide evidence to confirm the source(s) of funds being used when certain limits and thresholds are met.
Please don’t worry about this, we ask because we operate under a licence provided by the UK Gambling Commission and MGA and one of our licence requirements is to pro-actively engage in initial and ongoing due diligence.
If we do ask you to provide a source of funds documentation, it is important that you provide evidence that identifies the actual source(s) of funds that you use to bet or play with and that it matches up with and can substantiate the betting activity on your account.
This information may be in the form of:
The information and documentation you provide to us is used for our own internal purposes and will not share it with any other businesses.
We have a dedicated team department whom assess and review all documents/information received and strictly control the process.
No, all betting and gaming operators licensed by the UK Gambling Commission and MGA have the same responsibility to conduct Know Your Customer and source of funds checks.
If you are unable to provide us with the requested information/documentation, restrictions may be added to your account and You may not be able to continue using our services.
You can contact our Responsible Gambling or Finance team who are more than happy to provide you with any additional information. Alternatively, you can familiarise yourself with the requirements via the Gambling Commission’s website here.
Firstly, please take a photo of the document with your camera phone or tablet (be sure to include all corners of the document) or generate the original PDF file.
Then simply visit the “My account” section when you are logged into your account and upload your source of gambling funds evidence/document via the proof of income option or send it by email to [email protected].