LV BET wants to ensure that its clients gamble in a responsible manner. We acknowledge that gambling can be addictive to some and affect their lives negatively. Since we care for our clients, and want online gaming to be an enjoyable experience, we offer various measures for a client to gamble in a responsible manner. These can be set by the client and include the following:
- Set Limits on Deposits
- Set Limits on wagers and losses
- Set limits on session time
- Self-exclusion for a definite period of time
At LV BET we believe that sports betting and casino games should be played for fun and entertainment. However, we also realize that gambling can be addictive and there is a risk you could develop an addiction.
Responsible Gambling Tips
By making a few careful decisions about how to spend your time and money, gambling can remain fun and harmless.
Here is how you can control your gambling:
- Decide on a loss limit ahead of time and stick to it.
- Low-risk gambling is a way of playing with very little chance of losing control. The key to low-risk gambling is to realize that “it’s only a game”.
- Never borrow money to gamble.
- Set a time limit.
- Take frequent breaks.
- Balance gambling with other activities.
- Don’t gamble when highly stressed, depressed, intoxicated or troubled in some other way.
- Only gamble with money set aside for entertainment, never with money for everyday expenses.
If you are concerned that gambling may have taken over your or someone else’s life, then ask yourself the following questions:
- Have others ever criticized your gambling?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you gamble alone for long periods?
- Do you stay away from work or university to gamble?
- Do you gamble to escape from a boring or unhappy life?
- Are you reluctant to spend ‘gambling money’ on anything else?
- Have you lost interest in your family, friends or pastimes due to gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
- Do you feel depressed or suicidal because of your gambling?
The more questions you answer yes to, the more likely you are to have a serious gambling problem. If you wish to speak to somebody about this, you can contact the GamCare confidential helpline on 0845 6000 133 or visit www.gamcare.org.uk for further advice.
Actions to take
LV BET provides a number of tools to help you maintain a healthy gaming experience.
Whilst most customers are able to enjoy their gambling, we recognize that for a very small number of customers gambling ceases to be fun. For those customers who wish to restrict their gambling, we provide an Account Closure service to close their account. Accounts may be re-opened at a later date but only if the request is made in writing and after a 24 hour cooling off period. If you require information relating to this facility, please contact Customer Services via the Support section of our website.
For those customers who wish to restrict their gambling, we provide a self-exclusion facility enabling customers to close their account or accounts for a minimum period of 24 hours up to 3 months as requested. If you require information relating to this facility, please contact Customer Services via the Support section of our website.
We offer customers the facility to limit the amount of money that they are able to deposit into their account. This amount may be revised at any time however any increase will be subject to a waiting period of 7 days from the time the request is made. To change your deposit limit please go to My Account / Responsible Gaming Tools / Limits.
Protection of Minors
With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety online, LV BETencourages its Players to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
Tips for Parents:
- Do not leave your computer unattended when your casino software is running.
- Password-protect your account
- Do not allow persons under 18 to participate in any gambling activity.
- Keep your Sportsbook/Casino account number and credit card(s) out of the reach of children.
- Do not save passwords onto your computer. Write them down instead.
- Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.
There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet. These include:
- Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
- CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com
Support-line for gambling addicts
If you believe that you might be addicted to gambling, we encourage you to seek help through these areas of our website and also contact us through email. You might also wish to contact the following independent organisations, either directly or anonymously. These organisations are professionally trained to help:
LV BET will endeavor to make Player’s experiences with us enjoyable one. However, there may be occasions where a Player feels dissatisfied with the quality of our product/s or our customer service. A Player may raise a complaint by sending an e-mail to our Customer Service at: [email protected]
We aim to handle complaints within 48 hours of receiving them.
Should you not be satisfied with the way your complaint was resolved or handled, you may escalate the issue to the Malta Gaming Authority by sending them an e-mail at [email protected]
It is important to only escalate complaints of a serious nature to the Authority.