8. LEGAL RESTRICTIONS

8c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belarus, Belgium, Brazil, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.

31. COMPLAINTS. 

The complaints placed via social media are not to be considered as an official complaint. The complaints received in form of a multi media message (MMS) that are sent to an official customer support email address will not be considered as official complaints.

HOW WILL WE USE THIS DATA?

LV BET respects your privacy and is committed to protecting your data and processing it in compliance with applicable laws, notably:

Any other data protection legislation or instrument in the territory or market of operation, as may be applicable under the territorial or extraterritorial scope of application.

To communicate with you and respond to your queries.

CHATBOT USAGE

LV BET uses an automated chatbot to enhance user experience by assisting with common inquiries and issues. 

During initial interactions, the chatbot may collect non-personal information such as the type of question asked and general usage data. This information is used to improve the functionality and effectiveness of the chatbot.

The chatbot may request personal information like your email address to provide more personalized support and follow-up on specific inquiries. Personal information is only collected when explicitly provided by the user and with the user’s consent.

Before collecting any personal information, the chatbot will inform you of the specific data it intends to collect and the purpose of its use. You will be asked to provide explicit consent by affirmatively opting in. 

You have the right to withdraw your consent at any time. To withdraw consent, please get in touch with us via support@lvbet.com or follow the instructions provided by the chatbot.

Collected personal information will be used solely to provide assistance and support as requested by the user. Your email address will be used to follow up on your question and make sure you get the necessary support.

Personal data collected by the chatbot will be retained only as long as necessary to fulfill the purpose for which it was collected or as required by law.