Recent changes to Terms and Conditions
Version - 5.3 Last Updated – 21/12/2018
31. COMPLAINTS
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.
To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, https://www.ecogra.org/ata/policies_procedures.php, refer directly to the Malta Gaming Authority by sending an email to support.mga@mga.org.mt or else you can bring the proceedings into any court of competent jurisdiction.
Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE
31. COMPLAINTS
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.
To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, https://www.ecogra.org/ata/policies_procedures.php, refer directly to the Malta Gaming Authority by sending an email to support.mga@mga.org.mt or else you can bring the proceedings into any court of competent jurisdiction.
Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE
Version - 5.2 Last Updated – 09/10/2018
16. Sportsbook Services
c iii.The maximum payout for each bet / ticket to Clients is 250.000,00€ (two hundred fifty thousand euros) for any amount placed and for any type of bet, whether it be a single bet, a multiple bet or a system of more columns. In this last case, for example, if the sum of the payout of any winning column exceeds the limit of 250,000.00€ (two hundred fifty thousand euros), LV BET will pay to the Client just, and no more than 250.000,00€ (two hundred fifty thousand euros)in total. If it turns out that a user (registered in any country) has opened several Accounts and has placed the same bet several times, contrary to these Terms and Conditions, the winning limit applies to the total of the winnings gained from these bets.
17. WITHDRAWALS
f. The maximum withdrawal amount per day is 5,000€. For your protection in any Twenty-four-hour, You may only withdraw the maximum amount of 5,000€ unless a larger amount has been agreed by prior arrangement - does not apply to progressive jackpot.
31. COMPLAINTS
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.
To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, support.mga@mga.org.mt, refer directly to the Malta Gaming Authority by sending an email to info@ecogra.org or else you can bring the proceedings into any court of competent jurisdiction.
16. Sportsbook Services
c iii.The maximum payout for each bet / ticket to Clients is 250.000,00€ (two hundred fifty thousand euros) for any amount placed and for any type of bet, whether it be a single bet, a multiple bet or a system of more columns. In this last case, for example, if the sum of the payout of any winning column exceeds the limit of 250,000.00€ (two hundred fifty thousand euros), LV BET will pay to the Client just, and no more than 250.000,00€ (two hundred fifty thousand euros)in total. If it turns out that a user (registered in any country) has opened several Accounts and has placed the same bet several times, contrary to these Terms and Conditions, the winning limit applies to the total of the winnings gained from these bets.
17. WITHDRAWALS
f. The maximum withdrawal amount per day is 5,000€. For your protection in any Twenty-four-hour, You may only withdraw the maximum amount of 5,000€ unless a larger amount has been agreed by prior arrangement - does not apply to progressive jackpot.
31. COMPLAINTS
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.
To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, support.mga@mga.org.mt, refer directly to the Malta Gaming Authority by sending an email to info@ecogra.org or else you can bring the proceedings into any court of competent jurisdiction.
